Refund, Return, and Cancellation Policy

Refund, Return, and Cancellation Policy for https://selfmasti.com/:

At our sex toys website, we understand customers may need to cancel their order, return or request a refund for various reasons. Therefore, we have a transparent and straightforward refund, return, and cancellation policy to ensure customer satisfaction. Please read the following policy carefully before making any purchase on our website.

Cancellation Policy: Customers can cancel their order within 24 hours of placing the order. However, it cannot be cancelled once the order has been shipped. Customers must contact our customer service team via email or phone to cancel an order.

Return Policy: We accept returns within seven days of delivery for any defective or damaged products. Customers must notify us of the damage or defect within 48 hours of receiving the product. Customers must contact our customer service team via email or phone to initiate a return.

Refund Policy: Refunds will be issued for defective or damaged products within seven days of delivery. We will process the refund as soon as we receive the returned product. If the customer paid through a credit card, the refund will be credited to the same card. If the customer paid through cash on delivery, the refund will be made via bank transfer.

Note: We do not accept returns or offer refunds for products that have been used unless the product is defective.

Shipping Policy: We ship our products within three working days of receiving the order. The delivery time may vary depending on the location of the customer. We will provide a tracking number for the shipment, and customers can track the shipment on our website or with the courier service provider.

Privacy Policy: We value our customers’ privacy and maintain strict confidentiality regarding our customers’ personal information. We do not share or sell our customers’ information with any third party.

In case of any queries or concerns, customers can contact our customer service team via email or phone.